Our Approach

We don't simply apply a single technology or product to your system and declare it reliable.  Instead, we provide guidance and mentoring on the infrastructure, software architecture and design, and processes that will result in reliable software systems that deliver results for your users.

To accommodate the unique situation your company is in, we have developed a reliability methodology that is designed to take you from whatever your current state is to the level of reliability you wish to achieve.  Our methodology looks at four stages of evolving reliability.

Available

The perfectly available system is right there whenever your users need it, wherever they are.  It responds consistently and quickly, regardless of time of day or year.  At this first level we focus on detecting and eliminating application errors, performance problems, system maintenance, and other items that prevent users from being able to access each part of the system.

Find out more on our approach to availability

Functional

A functionally reliable system ensures that each feature point delivers what the user expects each time they use it. Our work at this level typically focuses on ensuring the consistency and completeness of the system design, ultimately verifying that it satisfies your functional requirements.

Find out more on our approach to functional reliability

Usable

A usable system is not only functionally reliable but is perceived by users as being intuitive and anticipating their needs. It's the difference between supporting needed features (functionally reliable) and having users actually find and successfully use those features. We work with you to provide objective validation that they are successfully using the system. 

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Sustainable

A sustainable system preserves it's level of reliability over time in the face of changes. Our work at this level is often related to improving infrastructure, architecture and processes to support growth or technology migration.

Find out more on our approach to sustaining reliability