Services

For Product Developers

It's easy to think of reliability as being solely a software or hardware problem.  We work with product development teams to improve reliability from basic software construction and instrumentation up through the requirements and configuration management processes. 

It's one thing to create a reliable system, it's another to do it in a way that you can afford to maintain while evolving to meet new competitive threats.  At each step, we provide you our experience with creating large production systems that had to work every time, and had to be maintained over time. 

Find out how we work with development teams

For Infrastructure

The best software can't create a reliable system on its own, it has to have a solid foundation to operate on.  This foundation is more than just hardware, it includes how you lay out and configure your environment, the people and procedures for managing it, and the monitoring capabilities that give you confidence that it's all working.

We work with you to establish and maintain that foundation, and make it easier to maintain and afford over time.

Find out how we work with infrastructure teams

For Product Support

Your product support team is the connection between the engineers and your customers.  We work with your team to refine the processes & technology available to ensure that knowledge and experience travels within the team and between the team and other parts of your organization to make sure everyone benefits from your experience. 

We work with you to ensure you know for sure when there are issues, who they affect, what was done about them, and how to prevent them from recurring. 

Find out how we work with product support teams